Terms of Service

Exclusivity: My Montana Maid provides cleaning services as the sole and exclusive cleaning services provider. Other providers may be contracted as determined (and contacted) by My Montana Maid. Cleaning service providers contracted in addition to My Montana Maid without express written consent may result in termination of My Montana Maid cleaning services.

Cancelations:

• A cancelation fee of $62.50 will be assessed on all scheduled cleaning cancelations or rescheduling not canceled or rescheduled at least 48 hours in advance of scheduled clean date / time.

• If My Montana Maid staff arrive at scheduled clean and are informed or otherwise become aware of the scheduled clean being canceled, rescheduled, or deemed otherwise ‘unnecessary,’ the full cleaning fee will be assessed.

‘Quick Turns’ (checkout clean for same-day check-in):

• Four hours+: No Quick Turns will be performed on properties with a standard cleaning requirement of four (4) hours or more, as determined by My Montana Maid.

• Remote Properties: No Quick Turns will be performed on ‘remote’ properties, as determined by My Montana Maid. Currently, ‘remote property’ is defined as any property more than 30 minutes travel time (by personal automobile) from any other client property.

Scheduling: My Montana Maid reserves the sole and exclusive right to determine cleaning scheduling. All cleaning dates and times will be determined and scheduled by My Montana Maid alone. For all short-term rental (STR) cleans, My Montana Maid makes every effort to clean every property day-of checkout, or by the following day. But, My Montana Maid makes no guarantee of same-day or next-day cleans. There are times when doing so is not optimal. Therefore, My Montana Maid reserves the right to schedule all cleans optimally, as determined exclusively by My Montana Maid.

Occupants: My Montana Maid will not perform cleans with other people in the unit to be cleaned, including but not limited to; property owner(s), management staff, guests, other cleaning providers, contractors, or other service providers. If at any point on the day of and during the time of scheduled clean there are people other than My Montana Maid cleaning staff on premises, My Montana Maid cleaners are instructed to leave immediately and not to remain on premises, in which case the scheduled clean will not be performed / completed, and My Montana Maid will bill for the entire cleaning fee plus a cancelation fee of $62.50.

We understand and allow for case-by-case exceptions. But, this policy helps us better serve our clients by minimizing distractions and workflow impedances, to ensure timely, proper, efficient cleaning on every clean.

Pets: My Montana Maid will not perform cleans in a unit with an unrestrained pet. Cleaners must be able to move freely about all areas to be cleaned and perform all tasks without contact or interaction with animals. If at any point on the day of and during the time of scheduled clean there are unrestrained pets or animals on premises which in any way impede or otherwise interfere with cleaner’s ability to perform cleaning tasks, My Montana Maid cleaners are instructed to leave immediately and not to remain on premises, in which case the scheduled clean will not be performed / completed, and My Montana Maid will bill for the entire cleaning fee plus a cancelation fee of $62.50.

Payment:

• Recurring Residential: All cleaning services are prepaid at the end of the preceding month (i.e., immediately before the first of each month).

• Short Term Rental: All invoices are due immediately upon receipt. As a courtesy, we allow 24 hours for invoice review. All invoices are expected to be paid no later than one (1) business day after receipt. Invoices not paid in a timely manner according to My Montana Maid payment policy will result in immediate suspension of all cleaning services and may result in termination of My Montana Maid cleaning services. Exceptions can be made on a case-by-case basis, for instance, for non-electronic payments. All exceptions must be made in advance and approved in writing by My Montana Maid.